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When you first get to your office or shop in the morning, gather all of your phone messages from the day or night before and sit down with them. Now, if the person calling requested a return phone call… are you ready… CALL THEM BACK. It is not a difficult thing to do. If it is not a person you have time for, call them and let them know that you don’t have the time right now. If it is a sales call and you are not interested, call them and let them know. If it is a bill collector and you are not ready to pay, call them and let them know.

One of the reasons we are so reluctant to return phone calls is because we think that it will take a lot of precious time we don’t have. This is only a perception. We do have the time and in this case, we control the time. Your friends might not even tell you this, but I will: Not returning the call because you don’t find it a priority is only giving yourself an excuse to be rude. Before you stop reading, let me explain what you are missing out on.

Sales calls
By not returning a call, you are not only showing disrespect for the person who called, you are showing that person that you are not a professional. Even an annoying sales person will go away if you call them and tell them that you are not interested. After that, if they call again, you have every right to ignore the call.

If you are somewhat interested in what the salesperson has to offer, but not ready to buy, let them know that you are not ready. Give them a date in the future that they should try calling you back. Be professional and courteous. A friend of mine who is in government work was always kind and professional to the salespeople who tried to sell him computer systems and software. When it came time for an election, these salespeople stood behind him and even contributed to his campaign. He has yet to purchase anything from them.

You may not get elected to office, but salespeople will remember your professionalism and may help you generate leads or help you solve problems in your shop. It could happen, but even if it doesn’t; rise above the average in today’s business world and be professional.

Missed opportunities
Let’s say you get a phone message from someone you don’t know and the only message was a request to phone him or her back. The temptation is to put it off and take care of what you see as priorities, and I’m sure they are. However, what if that person is your next big account. What if you never call back and they end up calling someone else. You could have lost a sale because you chose to miss an opportunity.

Returning a phone call only seems like a time-waster. On average, a return phone call takes about three minutes. Here is an idea that will help you to manage your return phone call time. Buy a cheap egg timer or if you can find one, get one of those sand, hour-glass timers, and limit your return phone calls to three minutes. If the other person tries to exceed that time let them know that you would love to continue the chat, but you have deadlines to meet, (unless of course, it is a sales lead).