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Implementation Project Coordinator - Business Management Software for the Sign Industry
Posted by: cyrious_software (---.se.biz.rr.com)
Date: February 03, 2015 11:05AM

Cyrious Software Implementation Project Coordinators are organized individuals who coordinate projects for customers as they implement Cyrious’ business management software. This individual must be dedicated to the mission to help business owners and managers be significantly more successful.

JOB ROLE:
This individual is a customer oriented project coordinator that is responsible for ensuring an outstanding customer experience for customers that need assistance with setting up, customizing or learning how to use their Cyrious Control systems.

DUTIES:
*Manage the queue of implementation and training requests.
*Conduct kickoff startup planning meetings with business owners and senior management.
*Know and communicate online training materials and guide customers through the startup setup steps.
*Schedule, coordinate and attend some meetings with customers and Cyrious Software Business Analysts.
*Communicate customer and Analyst assignments.
*Schedule implementation work when necessary.
*Coordinate technical support when necessary.
*Set customer expectation for timely completion of projects.
*Schedule and track the work of the Implementers to properly bill time.
*Manage the startup phase timeline and training hours.
*Take orders for additional hours and startup time when needed.
*Report to customer senior management when necessary.

SKILLS / QUALIFICATIONS
*Takes pride in one’s work- is only satisfied with doing a great job and providing excellent customer service.
*Superior listening, speaking, presentation and writing skills.
*Self directed with the ability to manage time on simultaneous projects with minimal supervision.
*Ability to set and manage client expectations to completion.
*Positive attitude and a genuine commitment to serving our customers.
*Enjoys working with people and likes to have fun while working.

Please reply to posting with resume and cover letter to lhudak@cyrious.com

ABOUT CYRIOUS SOFTWARE
Cyrious Software offers tools to simplify sign estimating, job tracking, invoicing & more.
We specialize in production focused solutions for large format, electric signs, screen printing, vinyl, vehicle wraps and other print and sign businesses.



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