SIGNINDUSTRY.COM
The Online Magazine For The Sign Trade
e-NewsLetter Volume 11 Issue 11
Tuesday June 1, 2010

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In this issue:


 

Foundation for Referrals

    "The purpose of business is to create and keep a customer."
      --- Peter Drucker

All too often businesses are failing for lack of business. In other words, they can't or don't find customers. Without customers, there is no need to continue in business. While obvious, the task of finding and keeping customers is neglected for the sake of other business activities. Although those activities may be important and necessary, their importance soon dies as the loss of customers increases.

    "In sales, a referral is the key to the door of resistance."
      --- Bo Bennett

One of the best ways to get customers is to be nice to the ones that you have now. Mother Teresa once prayed to God, "You know God, you would have a lot more friends if you were nicer to the ones you now have." The same can be applied to your current customer base. Treating your current list of clients like royalty and reminding them that they are treated well helps in generating not only new business, but recurring business.

Your loyal customers are your most important. They are the ones who will tell others about you and the ones who won't leave you just because they receive a flyer in the mail or a cold call from a salesperson.

    "Because I understood that building relationships is what selling is all about, I began early in my career to send thank you notes to people. I set a goal to send ten thank you notes every day. Guess what happened? By the end of my third year in sales, my business was 100% referrals."
      --- Tom Hopkins, Nations Top Sales Trainer, and author of "How to Master the Art of Selling"

Joe Girard, Guinness Book of World Records' World's Greatest Salesman, and author of "How to Sell Anything to Anybody" sent over 16,000 handwritten greeting cards to past customers and clients every month. As a result of that effort, Joe became the number one car salesperson in the entire world for 12 years straight. Nearly every one of his sales came from referrals.

Use whatever customer relationship management tool you are comfortable with to keep track of client information. This should keep records of conversations, your customer's likes and dislikes, birthdays, etc. Set alarms to send out notices and thank you notes and keep good records of when this is done. Do it frequently and do it with sincerity.

    "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
      --- Sam Walton

Work on improving relationships with all of your customers. Don't just seek the ones who gave you the big contracts. Honor everyone who bought your products and services and even those who only inquired about your pricing. The investment you make will create long-term loyalty and referrals.

Seek to help your customers for free. Provide information that your competition is afraid to do. Yes, you will get used and abused, but it is rare. The majority will reward you with repeat business and with spreading the word about your business.

    "You can get everything in life you want if you will just help enough other people get what they want."
      --- Zig Ziglar


Advertiser - Laminators Inc.

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Strong, durable, and ready-to-use, Laminators Incorporatedís sign panels are the industry standard for professional sign makers. Manufactured in a variety of colors, our finished surfaces are smooth and will not crack, chip, flake, or peel even under harsh weather conditions. To speak with us, call 877.OMEGA.77 or visit LaminatorsInc.com/signs.

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Feature Articles

Competing with the Underground with Help from Uncle
By Mark E. Battersby

How can any sign professional or business hope to survive against competition that isn't burdened by licensing requirements or fees, insurance costs or even taxes?
Read the article...


Boat Wrapping Secrets You Need to Know
By Jennifer LeClaire

In case you haven't noticed, boats are curvier than most cars. That can spell trouble if you don't approach a boat wrap the right way. Discover the boat wrapping secrets you need to know.
Read the article...


Looking for an article or trying to find an old one? Check out the SignIndustry.com article archive:
     View the archive now


Funny Signs

Electrician's truck in Durant, OK:

    "Nothing we do will shock you!"

Sign at a beach:

    "The shark prevention net was dismantled for maintenance on 1 November 2004. We apologize for any inconvenience caused"

On an auto shop in Maine:

    "Our motto is to give our customers the lowest possible prices and workmanship"

We know those funny signs are out there. Take a moment and send them in to us and we'll share them with the world. Send all hysterical observations to: info@signindustry.com.

Product Showcases


Wholesale Only Awnings from AI Innovations
AI Innovations is the only source you need for Wholesale only Manufactured Awnings. AI Innovations is dedicated to helping you reduce overhead and increase your profits while growing your business. Manufacturing is based on intelligent design, custom fabrication, and advanced technology to achieve the highest level of service and quality in the industry. AI delivers on their trucks from multiple manufacturing facilities nationwide.
Read on...


Big Squeegee Vinyl Aplication Tools
Apply all types of pressure sensitive vinyl up to 54'' wide without bubbles or wrinkles.
Read on...


EngraveLab, The Professional Engraver's Choice
Just released, Engravelab V8! More power, less cost for your rotary and laser engraving software. With more installed users than any other engraving software out there, EngraveLab has not only added a whole set of new, easy to use features but also increased itís production speed by a factor of 2 with new, ultra-efficient fill routines. GET JOBS DONE FASTER!
Read on...


Sign Tracker is a complete, easy to use, management system for sign companies of all kinds and sizes.
This system will help you organize and grow your operation and assist you in becoming a more efficient and profitable sign company! Try if for FREE today.
Read on...



Advertise a product showcase monthly for $100 or an entire year for just $1000. Get with the program and see what you've been missing!
Call or email for more details: 888-350-3357 ext. 201 or
info@signindustry.com

Sign Industry News

Sign Industry Press Releases
What the heck is happening in our industry? Find out here...
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The Advertisers That Make SignIndustry.com Possible

Visit our friends and advertisiers that support this publication:

  3M Commercial Graphics: www.3m.com
  Advance Corp, Braille-Tacô Div.: www.AdvanceCorp.com
  CADlink Technology: www.CADlink.com
  Clarke Systems: www.clarkesystems.com
  Cyrious Software: www.cyrious.com
  Digital Art Solutions: www.digitalartsolutions.com
  Estimate Software: www.estimatesoftware.com
  International Sign Association (ISA): www.signs.org
  JetUSA: www.JetUSA.com
  Laminator.com: www.Laminator.com
  Laminators Inc.: www.Laminatorsinc.com
  Saw Trax Mfg, Inc.: www.Sawtrax.com
  SGIA: www.SGIA.org
  SignPro Systems: www.SignProSystems.com
  SignTracker: www.Sign-Tracker.com
  United States Sign Council (USSC): www.USSC.org
  Woodland-Sign Letters/Metal Letters: www.WoodlandManufacturing.com

We want your feedback! Let us know what we can do to serve you better. Send us your comments to us at: info@signindustry.com or give us a call at 407-656-5892

- Wishing you much success,

  Sean Scott
  Managing Editor

If your company wishes to sponsor this newsletter, please contact Sean Scott at: info@signindustry.com
or call 888-350-3357 xt 201 to learn more about this and other great advertising opportunities within SignIndustry.com

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