"I feel sorry for the person who can't get genuinely excited about his work. Not only will he never be satisfied, but he will never achieve anything worthwhile."
--- Walter Chrysler
We've probably all experienced it. That dreaded moment of being served by someone who doesn't really care to be serving: that employee at the restaurant, doctor's office, car dealership, driver's license bureau (in every location throughout the US!), retail store, and veterinarian clinic. There are over a hundred more locations I'm sure we can come up with, but you know what I'm talking about. It is that lack of service that you get that makes you feel like you are putting someone out to even be at their place of business.
The problem usually boils down to four reasons: 1.) Poor hiring on the part of the owner or manager; 2.) Poor training on the part of the owner or manager; 3.) Poor "upbringing" on the part of the parents of the employee; and 4.) A combination of all three.
"Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs."
--- Peter Drucker
We all have our own examples of poor customer service. One that comes to mind is a recent trip to the doctor's office for the flu. The receptionist that greets patients is seated to the right of the front entrance. She must have missed her greeting training when it was offered because I didn't get even a grunt from her. In fact, she didn't even look up to see if I was carrying a weapon, let alone make eye contact with me. She had so many piercings she looked like she had fallen into a tackle box. She was visibly irritated that I had made it to their office for treatment. She huffed and moaned when I finally announced that I was there for my appointment.
I later phoned the office manager to let her know about this employee and she told me that off the record, the receptionist is a family member of one of the doctors. I told her that both the receptionist and the doctor should be fired. I don't think that happened.
"The three great essentials to achieve anything worth while are, first, hard work; second, stick-to-itiveness; third, common sense."
--- Thomas Edison
Although poor customer service can be blamed on a certain generation, it is becoming common among all age groups. Some studies lean toward blaming our tech society and going so far as to suggest that because of ease and convenience that technology has brought us, people have become lazy and uninterested in the dirty word W.O.R.K.
"Think not of yourself as the architect of your career but as the sculptor. Expect to have to do a lot of hard hammering and chiseling and scraping and polishing."
---- BC Forbes
Instilling in children at a young age the importance of work goes a long way in helping in later stages of life. While some twenty-somethings and even fifty-somethings might not understand the concept of "don't work, don't eat," it can still be taught. Employers must battle government handouts and "I have rights!," obstacles, but it can be done.
Explaining your Vision and Mission statements to your team members and showing how each component of your business plays a role in reaching business goals, and hence, business profits, can go a long way in instilling the good ole fashioned hard work ethic.
"Don't waste life in doubts and fears; spend yourself on the work before you, well assured that the right performance of this hour's duties will be the best preparation for the hours and ages that will follow it."
--- Ralph Waldo Emerson
Decoration Diversification Increases Service To Your Existing Customers
By Jimmy Lamb
Are you looking for an untapped gold mine of business? Most likely, your current customers have needs that you can't fulfill with your current decoration capabilities. Most shops only offer one form of decoration, while the average customer has more than one decorating need.
Read the article...
Barclays Bank Lights up Times Square Skyline
By Louis M Brill
For all the bank buildings Barclays Bank has occupied since its founding in 1690, one of its latest building acquisitions, a new location in Manhattan, required some extra finesse in putting up its iconic insignia on the top of its new headquarters in Times Square.
Read the article...
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Advertiser - SGIA's Business Development Conference
SGIA's new Business Development Conference -
May 11-12, 2011 in Denver, Colorado
Held at the Sheraton Denver Downtown Hotel - the focus will be on opportunities to move up the supply chain and improve imagers' competitive position in the retail sector. Including a mix of expert presentations, panel discussions and in-depth case studies focused on how companies can best position themselves for success in this sector.
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Sign outside a taco shop in West Texas:
"Sorry we are closed due to short staff" Someone wrote underneath sign: "Hire taller staff cuz I need a taco!"
Sign at church in North Carolina:
"Honk if You Love Jesus! Text While Driving if You Want to Meet Him"
"Time Traveler: Need $$$ for new flux capacitor!"
We know those funny signs are out there. Take a moment and send them in to us and we'll share them with the world. Send all hysterical observations to: firstname.lastname@example.org.