FOR IMMEDIATE RELEASE
June 8, 2002
Scanvec Amiable Signs Agreement with WebEx Communications to Enhance Training and Technical Support Efforts
Philadelphia, Pa., June 8, 2002 - Scanvec Amiable, Inc. the recognized
global leader, providing complete solutions to the sign making, digital
printing and machining industries, announced that it has signed an agreement
with WebEx Communications, Inc., the leader in multimedia communications for
business meetings on the Web, to provide WebEx Training Center(tm) and WebEx
OnCall solution modules to enhance their training and technical support
offerings.
WebEx Training Center(tm) will enable Scanvec Amiable to increase the
impact, frequency, and scope of training, and reduce overall training costs.
Scanvec Amiable will now be able to train employees, customers, and partners
quickly and cost-effectively with live instruction delivered directly to
learners' desktops, using a simple Web browser.
"Now Scanvec Amiable training is even more personal with WebEx based on-line
meetings. Our training department will use this on-line tool to provide
real-time learning for all our products. Customer support and education just
took a huge leap forward!" said Mark A Rugen, Corporate Training Manager at
Scanvec Amiable.
"Our customers need to be up and running profitably, opposed to taking time
out from running their business and traveling for a training session," said
Josh Newman, Marketing Manager at Scanvec Amiable.
WebEx OnCall will enhance the effectiveness of traditional telephone-based
customer support by integrating data, audio, and video all within a standard
Web browser. With no software installations or hardware requirements,
Scanvec Amiable Technical Support representatives can instantly initiate
Web-based sessions with customers so they can look at a problem and use a
powerful set of interactive tools to deliver solutions on the spot.
"With the implementation of WebEx we are now able to visually show a
customer our customer how to work through an issue. With this powerful tool
customers no longer have to understand technical terminology. Within just a
few seconds we can be showing them how to do something rather than taking
minutes, and sometimes hours, trying to explain a certain procedure of
operation. It's like being blind and driving a car, the suddenly one day
you get behind the wheel and you can finally see the road!" said Michael
Albany, Manager of Technical Services at Scanvec Amiable.
About Scanvec Amiable, Inc.
Founded in 1988, Scanvec Amiable develops engineering based, easy to use
software applications for a number of vertical markets, including the sign
making and graphics industries. Products include the FlexiFAMILY, the number
1 sign design software solution, PhotoPRINT Family a leading RIP software
solution for wide format printing and imaging and the NEW EnRoute 3 Family
for the engraving, routing and machining markets. Scanvec Garment Systems is
a subsidiary that develops and markets software solutions to the textile and
garment industries.
For more information visit
Headquartered in Philadelphia, PA, ScanvecAmiable has additional offices in
San Juan Capistrano, CA, and Brussels, Belgium.
About WebEx Communications, Inc.
Founded in 1996, WebEx Communications, Inc. (NASDAQ: WEBX) is the leader in
Internet infrastructure for interactive business communications. WebEx
provides Web-based carrier-class communication services using its
multimedia-switching platform deployed over a global network. WebEx's
services enable end-users to share presentations, documents, applications,
voice, and video spontaneously in a seamless environment. WebEx services are
used across the enterprise in sales, support, training, marketing,
engineering, and various other functions. With its modular framework and
standards-based APIs, WebEx's real-time communications platform is the
"dial-tone" for meetings on the Web. Please call toll free (877) 509-3239 or
visit for more information.
Scanvec Amiable, Inc.
Josh Newman
International Plaza Two, Suite 625
Philadelphia, PA
Phone: 610-521-6300
Fax: 610-521-0111
Website URL: www.scanvecamiable.com
