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FOR IMMEDIATE RELEASE
Michelle Griffin Named Vice President, Customer Experience for Océ North America
Six Sigma Master Black Belt to Introduce Award-Winning Practice to Océ for Business Process Improvement and Customer Relationship Strategy
Chicago, IL, November 18, 2003 Océ (Nasdaq: OCENY), a leading supplier of digital document management solutions, today appointed Michelle Griffin, 40, as Vice President, Customer Experience. She will report directly to the Chairman and CEO of Océ North America, Ronald E. Daly.
Ms. Griffin will have responsibility across all of Océ North America, with an initial focus on the company’s service organization. She is a Six Sigma Master Black Belt and comes to Océ from Bank of America in Charlotte, NC where she directed the operations of the Six Sigma program, realizing multi-million dollar bottom- and top-line gains. She will introduce to Océ the Six Sigma principles a structured approach for process and system improvement and train employees in this methodology, which is critical for distinguished performance in today's competitive marketplace.
Why Six Sigma is Important to Océ
“Six Sigma will help Océ create world-class processes run by world-class professionals,” said Mr. Daly. “By training all Océ employees in the methods of Six Sigma, Ms. Griffin will help us to measurably improve our customer satisfaction levels, increase client retention and facilitate new customer acquisition. Six Sigma focuses on customer metrics and continuous improvement in those metrics. As we improve our processes, we expect to deliver greater value to our customers and to Océ,” he added.
Six Sigma has been adopted as a strategic initiative by most of the best performing companies in America. In fact, Six Sigma is becoming a requirement for doing business with many major companies. Six Sigma will complement the ISO 9000 methodology now in place in many parts of the company, giving Océ the tools to design and implement optimal processes.
A photograph of Ms. Griffin is available at http://www.oceusa.com/griffin.
About Océ
Océ is a leading provider of digital document management technology and services. The company’s solutions are based on Océ’s advanced software applications that deliver documents and data over internal networks and the Internet to printing devices and archives -- locally and around the world. Supporting the workflow solutions are Océ digital printers and scanners, considered the most reliable and productive in the world. Océ also offers a wide range of display graphics, consulting and outsourcing solutions.
Netherlands-based Océ N.V. (NASDAQ: OCENY), with a workforce of more than 22,000 people and 2002 revenues of $3.2 billion, maintains research and manufacturing centers in the Netherlands, the United States, Germany, France, Belgium, the Czech Republic, and Japan. Océ’s North American headquarters is located in Chicago with major business units in Chicago; New York City; Boca Raton, FL; San Jose, CA; Salt Lake City; and Coventry, RI. North American revenues were $1.3 billion for fiscal 2002, and employment is currently 9,600. For more information about Océ, visit www.oceusa.com. Outside the U.S., consult www.oce.com.
About Six Sigma
The Six Sigma methodology is a proven tool set for driving and achieving transformational change within an organization. It is a business improvement process that focuses an organization on customer requirements, process alignment, analytical rigor, and timely execution. Six Sigma is a measure of quality that strives for near perfection. The Six Sigma process uses data and rigorous statistical analysis to identify "defects" in a process or product, reduce variability, and achieve as close to zero defects as possible.
Using a universal measurement scale, Six Sigma defines and estimates the opportunities for error and calculates defects in the same way every time, thus offering a means for measuring improvement. The Six Sigma methodology incorporates this data and statistical analysis into a project-based workflow that allows businesses to make intelligent decisions about where and how to incorporate improvements.
® Six Sigma is a registered trademark and service mark of Motorola, Inc.
Oce-USA, Inc.
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